FAQ

Study / Learn

• The "Encyclopedia" section gives you direct, free access to the Yao Dao database — no registration required. There you will find in-depth information on medicinal plants and on the best-known formulas of the Chinese pharmacopoeia, illustrated with colour photographs.
• The "Projects & goals", "Quality guarantee" and "Chinese pharmacopoeia" pages (available from the footer) introduce our laboratory, our suppliers and the quality process behind every product. We also invite you to read our "Legal notice", "Terms of sale" and "Privacy policy", also at the bottom of the page.
• The "Preparation tips" section gathers seven practical guides on the different ways of preparing the medicinal substances used in Chinese pharmacopoeia.
• The "Training" section presents the courses run by our partner school, the Zhōng Lì School: three-year intensive curriculum, postgraduate specialisations, short courses and medical Chinese e-learning.
• The "News" section keeps you up to date with life at the laboratory and our latest articles.

Ordering

Under the "Shop" section you can browse the full list of our products. Use the search bar or the category filters to find a product quickly, then click "Add to cart". You can add items to your cart without being signed in; when you check out, you will be asked to sign in to your account, or to create an account if you do not yet have one. Your cart follows you after sign-in.

Registering

To create your account, click "Sign in" at the top right of the page, then follow the "Create an account" link below the sign-in form. Once your account is active, click on your avatar at the top right to access "My account", "My orders" and "My courses", where you will find the courses you are enrolled in.

How to register:

1. Go to the Yao Dao website www.yao-dao.com;
2. Click "Sign in" at the top right of the page, then "Create an account";
3. Choose your account type: client, TCM practitioner or TCM student;
4. Enter your first name, last name and email address, taking care not to make typing mistakes;
5. Preferably use the email address you have given to your Chinese-medicine practitioner, or the one you use most often — this is what will identify your account;
6. Choose a password and confirm it;
7. Optionally, tell us how you heard about us;
8. Accept the Terms of sale and the Privacy policy, then complete the anti-bot check;
9. You will then receive a confirmation email: click the link it contains to activate your account.

Once your account is active, sign in with your email address and your password. Existing customers can also sign in with the username they used on the previous site.

Contact us

Thank you for your trust. We remain at your disposal for any question or comment through the "Contact" section.