PRIVACY

How has Yao Dao in consideration the protection of personal data ?

Yao Dao is committed to protecting the privacy of is customers and take with the most seriousness and respect for its obligations with regard to the safety of information made available by them. We are very clear and transparent regarding to information we collect, as well as using them: Yao Dao guarantees the confidentiality of the personnel information collected, and ensures that no information that is not part of the concrete activity of the company, will be transferred to third parties

Any internet user can take notice of Yao Dao privacy policy on our site www.yao-dao.com, All the personnel data of our customers, are collected and processed in accordance with the european data protection legislation: The personal database constituted at the time of registration on the Site, is absolutely confidencial

What do we mean by personal information ?

By “ personal information” we understand all the data  which refer to our customers and that allow us to identify them suchs as the name and surname,  postcode, phone number, e-mail address, order number and all information relating to individual access to our site;

What personal data do we collect?

We collect the personal data of our customers at the time of our registration in the public space or professional of our website  

The categories of information likely to be collected are:

• Name, surname, postal address, e-mail address, phone number, ID of login, proof of identity and formation in Traditional Chinese Medicine (only for TCM professionals), tax ID (mandatory for companies and optional for individual clients).
• Order history.
• The communications made with us in the form of an exchange of electronic messages through our e-mail address contact@yao-dao.com.

Why do we need to collect personal data?

We collect the personal data of our clients in order to be able to perform the services related to the orders placed by them, as well as to fulfill the tax obligations related to our activity. Without the collection of personal data of our customers would not be possible neither the treatment nor the billing of the respective requests. We only treat personal data of our clients within the framework established by current law. In most cases we require the personal data of our customers to proceed with the sending and invoicing of their orders.

Our customers' personal data are collected, processed and protected by:

Yao Dao Ltd – TVA ID: BG204015681, 14, Brichebor street, 1501 Sofia, Bulgaria.

How do we use our customers' personal data?

The personal data of our clients can be used for the following purposes:

• Send to the e-mal address of our customers the quote of your orders and the link that allows their validation. These emails are not sent with a marketing objective, they are an inherent part of the ordering process triggered by the client, making possible the validation and treatment of the same, and therefore can not be deactivated. By accepting our confidentiality policy our clients accept to receive such emails.
• Contact our customers by email or telephone in the event of a problem regarding the preparation, preparation or delivery of the corresponding order. These communications are not carried out with a marketing objective, they are an inherent part of the ordering process triggered by the customer, making possible the validation and treatment of the corresponding order, and can not consequently be deactivated.
• Send to the customer's postal address the products ordered by him.
• Send  the invoice corresponding to the purchase made.
• Send information or promotional offers about our products and announcements of events directly related to traditional Chinese medicine. By accepting our confidentiality policy, you explicitly authorize us to communicate this type of information electronically. You have the possibility to accept or refuse to receive these communications indicating your choice at the time of registration on our site and to change your opinion at any time modifying your choice in your personal space on our public site. You can also unsubscribe from the list of recipients of our e-mails through the integrated link at the bottom of each of our marketing emails.

Is your personal information protected?

Yao Dao undertakes to take all necessary measures to ensure the security and confidentiality of its personal data, including preventing them from being damaged, deleted or accessed by unauthorized third parties.

How long do we keep your personal information?

The duration of the preservation of your personal data depends on the subscribed service. Yao Dao undertakes not to keep your personal information beyond the time required to provide the service, plus the duration imposed by the applicable tax regulations.

What is the procedure for requesting an update, correction or deletion of your information?

In accordance with the legislation in force, all our customers have the right to access, modify, rectify and delete their data:

You have the right to:

·       Ask for information  in order to know if we have personal information about you.

·       Request access to your personal information (commonly called "request for access to personal data").

·       Request the correction of your personal information in our possession. This allows you to correct any incomplete or inaccurate information we may have about you.

You can view and modify your personal data registered on our site in your personal space on the public site after logging in to the "My Profile" section.

You have the right to:

• Request the deletion of your personal information. This procedure allows you to ask us to exclude or withdraw all your personal information that we no longer have reason to continue to maintain.
• Withdraw your consent. You have the possibility to withdraw your consent to the collection and processing of your personal information for the preparation of your order. Once we receive the notice of withdrawal of your consent, we will no longer treat the information for the purpose (s) for which you gave your consent, unless we have a legitimate reason to do so.

You can request the suppression of your personal data and the withdrawal of your consent by writing to us to the electronic address delete@yao-dao.com.